Carer Support Worker

Role Purpose

We are seeking an individual to provide effective support to carers and ensure they are involved at all levels of decision making. 

Key Responsibilities

• Carry a caseload of carers and develop and implement effective service for carer’s based on their needs.  
• Create and agree a personalised tailored plan for each carer.  
• Listen to carers and ensure they are involved in all decisions relating to their needs.  
• Assist and encourage carers to make their own decisions and choices. 
• Conduct regular reviews with carers to ensure useful and sustainable benefits have been achieved. 
• Develop community resource ‘menu of services’ and maintain a database of community resources. 
• Report to and action objectives as agreed with the Programme Co-ordinator.  
• Keep carers files and databases up to date in conjunction with the Programme Co-ordinator and be able to provide monitoring information as and when requested.  
• Positively promote the service to the public external agencies and relevant statutory bodies. 
• Maintain records in line with all relevant legislation including GDPR and to adhere to all relevant policies.   
• Collaborate with SHSCT to build and establish effective working relationships to optimise services for carers.  
• Develop and sustain professional relationships with service users, partner agencies and appropriate external agencies. 
• Develop, coordinate and facilitate events and activities for carers to support engagement, wellbeing and personal development. 
• Attend all Carer’s First events as required.  

Operational Duties

• Carry out assigned tasks in accordance with established procedures, schedules, and instructions.
• Maintain high standards of cleanliness, safety, maintenance, or service delivery in assigned areas or functions.
• Use equipment, tools, and materials safely and appropriately, following training and guidance.
• Report faults, hazards, health and safety concerns, or equipment failures to line manager promptly.
• Follow all health and safety procedures and use personal protective equipment (PPE) where required.

Communication and Teamwork

• Work cooperatively with colleagues to ensure smooth operation of services.
• Interact courteously and professionally with staff, service users, visitors, and contractors.
• Report any concerns, incidents, or issues to line manager in a timely manner.

Compliance and Standards

• Follow Clanrye Group policies and procedures at all times.
• Maintain appropriate standards of hygiene, presentation, and conduct.
• Ensure compliance with SEUPB manual and procedures and prepare reports timeously as required.

Supervision and Autonomy

The post holder works with a significant degree of autonomy within the role, exercising professional judgement in the delivery of supervision and support, in line with agreed procedures and professional boundaries. Appropriate support and guidance is available, with more complex, sensitive or non-routine matters referred to the relevant Programme Manager or senior manager as required.

Decision-Making

Makes professional judgements within a defined framework, including assessing participant needs, agreeing action plans, and determining appropriate signposting and referral routes. Refers complex, safeguarding, or non-routine matters to the Carers First Coordinator.

People Management

No line management, supervisory, or coordination responsibility.

Financial Responsibility

No budget responsibility. May handle small amounts of cash or petty cash in line with procedures (e.g., bus fares, vending), where applicable.

Safeguarding Responsibility

All Clanrye Group staff have a duty to recognise and report safeguarding concerns relating to children, young people, and vulnerable adults.

The post holder must:

• Complete basic safeguarding awareness training during induction.
• Remain alert to signs of harm, abuse, neglect, or exploitation.
• Report any safeguarding concerns immediately to line manager or the Designated Safeguarding Lead.

Organisational Responsibilities

All employees of Clanrye Group are required to:

• Work in accordance with organisational policies, procedures, and the Code of Conduct.
• Comply with data protection, confidentiality, equality, and health and safety requirements.
• Participate in supervision, appraisal, and training activities as required.
• Work collaboratively to support effective communication and continuous improvement.

Flexibility Clause

The duties outlined above represent the core functions of this role but are not exhaustive. The post holder may be required to undertake other duties of a similar nature and level of responsibility as may reasonably be required to meet the changing needs of the organisation.

Any significant changes will be discussed in advance where possible. Reasonable adjustments will be considered where changes may disadvantage disabled employees.

Person Specification

(E = Essential, D = Desirable)

Qualifications and Training

• Good standard of education to include English and Maths at GCSE Grade C or equivalent (E)
• An appropriate Level 3 qualification in a health, community or social sciences subject and 12 months’ experience of implementing programmes in a community or health setting OR two years’ experience of implementing programmes in a community or health setting (E)
• Relevant qualification in advice and guidance, advocacy, health and social care or community development (D)

Experience

• Experience of implementing programmes in a community or health setting (E)
• Experience of carrying a caseload and providing one-to-one, person-centred support (E)
• Experience of carrying out risk and needs assessments and agreeing personalised support plans (E)
• Experience of monitoring, review and evaluation, including conducting reviews with service users (E)
• Experience of partnership working with community, voluntary or statutory organisations (E)
• Experience of maintaining accurate records and databases in line with GDPR and organisational policy (E)
• Experience of supporting unpaid adult carers or adults with a disability or health condition (D)
• Experience of developing, coordinating and facilitating events or group activities (D)
• Experience of working within a funded programme with defined reporting requirements (D)

Skills and Abilities

• Competent in the use of ICT with a good working knowledge of MS Office, including SharePoint, Outlook, Word, Excel and PowerPoint (E)
• Ability to present monitoring data and report progress against agreed targets (E)
• Ability to tailor support and engagement to meet individual needs (E)
• Ability to build effective relationships with service users, colleagues and external agencies (E)
• Ability to signpost and refer appropriately, and to develop and maintain knowledge of local community resources (E)
• Ability to work on own initiative and as part of a team (E)
• Excellent time management, with the ability to prioritise a busy and varied workload and complete paperwork, trackers and reports on time (E)
• Ability to work sensitively in emotionally demanding situations while maintaining professional boundaries (E)
• Excellent interpersonal, listening and written communication skills (E)

Personal Qualities

• Person-centred, compassionate and respectful approach (E)
• Flexible, adaptable and proactive (E)
• Committed to enabling carers to make their own decisions and choices, and to be involved at all levels of decision making (E)
• Maintains professional boundaries and confidentiality at all times (E)
• Embraces change and contributes to continuous improvement (E)
• Committed to providing a high-quality service to all service users (E)
• Committed to equality, inclusion and dignity (E)
• Able to work effectively in a busy and demanding environment (E)

Safeguarding and Vetting

• Willingness to complete safeguarding awareness training (E)
• Willingness and eligibility to undertake an Enhanced check, or Barred List check where the role involves regulated activity (E) nidirect.gov.uk/articles/regulated-activity-vulnerable-groups

Other Requirements

• Ability to work at assigned location(s) across Newry & Mourne, Armagh & Dungannon and Banbridge & Craigavon; reasonable adjustments will be considered (E)
• Willingness to work flexibly within agreed working hours, which may include early mornings, evenings or weekends depending on operational needs (E)
• Full driving licence and access to transport (E)

Employee Benefits

• Annual leave: 20 days rising to 25 after 2 years’ service, plus 12 statutory days
• Length of service holiday awards (up to 5 additional days)
• Flexible working arrangements in line with policy
• Workplace pension (auto‑enrolment)
• Occupational sick pay and Personal Health Insurance (subject to scheme rules)
• Enhanced family‑friendly rights
• Wellbeing hour (one paid hour pro rata per week, subject to agreement)
• Continuous Professional Development opportunities
• Birthday leave