Apprenticeships NI –
Employer Information
We are now offering apprenticeship opportunities in:
- Retail
- Customer Service
- Warehousing & Storage
- Horticulture
Click the links below to find out how your business can benefit:
Funded by
Build Your Business with Apprenticeships NI
An apprenticeship offers the perfect blend of practical experience and academic achievement. By combining employment with education, your business can avail of an employee with real-world skills while working towards a recognised qualification.
Customer Service
Mandatory units:
- Delivering customer service.
- Understanding customers.
- The principles of customer service.
- Understanding employer organisations.
- Managing personal performance and development.
Retail
OCN NI Level 2 Diploma in Retail Knowledge
- Understanding How a Retail Business Maintains Health and Safety on its Premises
- Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business
- Understanding the Retail Selling Process
- Optional units available – Retail Knowledge & Trends, Product & Beauty Retail Skills, Customer Service & Payments, Retail Law & Security, Stock Control & Operations, Workplace & Projects, Sustainability in Retail.
NOCN Level 2 Certificate in Retail Skills
- Mandatory unit – Work Effectively in a Retail Team
Horticulture
Mandatory Units:
- Monitoring and maintaining health and safety
- Maintain and develop personal performance
- Establish and maintain effective working relationships with others
- Preparing ground for seeding and planting
- Establishing plants or seeds in soil
- Plant nomenclature, terminology and identification
Optional units can be chosen from a wide range of areas including Plant & Crop Production, Plant Health & Protection, Using Tools & Machinery, Landscaping & Construction, Propagation & Plant Displays, Environment & Conservation, Workplace & Customer Service, Specialist Horticulture Operations.
Warehousing & Storage
Mandatory Units
- Health, Safety and Security at Work
- Develop effective working relationships with colleagues in logistics operations.
Optional Units (can be selected and agreed to suit employer requirements). Examples:
- Place goods in storage in logistics operations.
- Assemble orders for dispatch in logistics operations.
- Maintain hygiene standards in handling and storing goods in logistics operations.
- Moving and/or handling goods in logistics operations.
- Keep stock at required levels in logistics operations.
- Receive goods in logistics operations.
- Contribute to the provision of customer service in logistics operations.
Length of Programme
- Up to 2 years depending on the ability of the apprentice. Maximum 4 years.
Eligibility
- New employees.
- Existing employees transitioning into new roles that require training and development.
- Age 16+.
- Be contracted to work at least 21 hours per week including time off for day release.
Role of the Employer
- Provide on-the-job training enabling apprentices to apply their learning in real workplace situations.
- Nominate a workplace mentor/supervisor to guide and support the apprentice.
- Work closely with Clanrye Group to align workplace experience with the training programme.
- Create a supportive environment.
- Ensure apprentices earns a wage.
- Ensure apprentices receive the agreed time for off-the-job training.
